{"xsrfToken":"88b9e25d9bcc3ed91541e3ea2616767c70f10099_lout","branding":{"id":"1","key":"demo","name":"Email Request","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#6d2b8a","headerLinkColor":"#ffffff","headerLinkHoverColor":"#8c3ead","headerLinkHoverBGColor":"#8c3ead","headerBadgeColor":"#8c3ead"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Type in this box to search for help ","sharedPortalName":"Pi Network Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"en-US":{"helpCenterTitle":"Type in this box to search for help ","sharedPortalName":"Pi Network Support Portal","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#57058d","helpCenterTitleColor":"#d9bc0d","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"demo","projectId":10001,"serviceDeskId":1,"name":"Email Request","description":"<h1><a name=\"\" target=\"_blank\"></a><font color=\"d9bc0d\"><br> Read the Community Wiki</font></h1>\n<h2><a name=\"WelcometothePiNetworkSupportSearchPortalandCommunityWikipages%21IntheSearchPortalherehttps%3A%2F%2Fpinetwork.atlassian.net%2Fservicedesk%2Fcustomer%2Fportals%2Cyoucantypeyourquestioninthesearchbar%2C...\" target=\"_blank\"></a>Welcome to the Pi Network Support Search Portal and Community Wiki pages! In the <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Search Portal here</a></ins></b>, you can type your question in the search bar, which will recommend community-generated wiki pages that may help answer your question. Go to the <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/kb/view/33038\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Community Wiki here</a></ins></b>.</h2>\n<h1><a name=\"\" target=\"_blank\"></a><font color=\"d9bc0d\"><br> Click on a category below to send us an email</font></h1>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"26","name":"Account Deletion","descriptionHtml":"<p>Account deletion cannot be completed by just filling this request form, since we have no means to securely verify the request is coming from the genuine account holder. For more info, read our <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/article/27066411\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Wiki page about Account Settings here</a></ins></b>. If our Wiki pages do not answer your question, please let us know what your concern is.</p>","callToAction":"Account Deletion","introHtml":"","icon":10521,"iconUrl":"https://support.help.minepi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[3],"key":""},{"id":"14","name":"Account Settings","descriptionHtml":"<h3><a name=\"Accountchangescannotbemadeviaemailorthisrequestform%2Csincewehavenomeanstosecurelyverifytherequestiscomingfromthegenuineaccountholder.Inotherwords%2Cwecannotprocessarequesttochangeyourname%2Cusername%2Cphonenumber%2C...\" target=\"_blank\"></a>Account changes cannot be made via email or this request form, since we have no means to securely verify the request is coming from the genuine account holder. In other words, we cannot process a request to change your name, username, phone number, or password. In the future, the Core Team hopes to develop in-app features to securely make account changes. Please note that the name in the Profile is the nickname or \"usual\" name and not the first and last name you have entered during sign up or the name change period. For more info, read our <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/article/27066411\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Wiki page about Account Settings here</a></ins></b>. If our Wiki pages do not answer your question, please let us know what your concern is.</h3>\n<h3><a name=\"Forrequestsfordeletionofaccount%2Cpleaseheadtoour%26quot%3BAccountDeletion%26quot%3Brequestformhttps%3A%2F%2Fpinetwork.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F1%2Fgroup%2F3%2Fcreate%2F26\" target=\"_blank\"></a>For requests for deletion of account, please head to our <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/group/3/create/26\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">\"Account Deletion\" request form</a></ins></b></h3>","callToAction":"Account Settings","introHtml":"","icon":10469,"iconUrl":"https://support.help.minepi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[3],"key":""},{"id":"10","name":"Bug Report","descriptionHtml":"<h3><a name=\"Pleasetellusindetailtheproblemyouencounteredinourapp.Forexample%2Cwhichbuttononwhichpagethatyouclickedledtotheproblem%3FHowdidyouexpecttheapptoworkwithouttheproblem%3F...\" target=\"_blank\"></a>Please tell us in detail the problem you encountered in our app. For example, which button on which page that you clicked led to the problem? How did you expect the app to work without the problem? The <a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/article/328171521?src=-279278056\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">list of most common bugs is here</a>. To report a KYC bug, please use our <a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/group/3/create/12\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">KYC form</a>.</h3>","callToAction":"Bug Report","introHtml":"","icon":10545,"iconUrl":"https://support.help.minepi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[3],"key":""},{"id":"22","name":"Can't Create New Account","descriptionHtml":"<h3><a name=\"Forinstructionsortroubleshootingtips%2CpleasereadourWikipageaboutAccountCreationherehttps%3A%2F%2Fpinetwork.atlassian.net%2Fservicedesk%2Fcustomer%2Fkb%2Fview%2F193003522\" target=\"_blank\"></a>For instructions or troubleshooting tips, please read our <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/kb/view/193003522\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Wiki page about Account Creation here </a></ins></b></h3>","callToAction":"Can't Create New Account","introHtml":"","icon":10547,"iconUrl":"https://support.help.minepi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[3],"key":""},{"id":"19","name":"Chat Room Issues","descriptionHtml":"<h3><a name=\"Beforefillingoutthisform%2CpleasereadourWikipageaboutthePiChatroomsherehttps%3A%2F%2Fpinetwork.atlassian.net%2Fservicedesk%2Fcustomer%2Fkb%2Fview%2F38731777.Ifyouhavebeenmuted%2CpleaseprovideyourPiusername%2Croom%2Fsthatyouaremuted%2C...\" target=\"_blank\"></a>Before filling out this form, please read our <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/kb/view/38731777\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Wiki page about the Pi Chat rooms here</a>.</ins></b> If you have been muted, please provide your Pi username, room/s that you are muted, and what happened that may have lead to being muted.</h3>","callToAction":"Chat Room Issues","introHtml":"","icon":10549,"iconUrl":"https://support.help.minepi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[3],"key":""},{"id":"21","name":"Community Proposals / Feature Requests","descriptionHtml":"<h3><a name=\"IfyouhaveasuggestionforneworimprovedfeaturesinthePiapp%2Cpleaseshareyourideasinthisform.Wemaynotbeabletoreply%2Cbutyoursuggestionwillberecorded.\" target=\"_blank\"></a>If you have a suggestion for new or improved features in the Pi app, please share your ideas in this form. We may not be able to reply, but your suggestion will be recorded.</h3>","callToAction":"Community Proposals / Feature Requests","introHtml":"<p>If you have a suggestion for new or improved features in the Pi app or proposals for our community programs, please share your ideas in this form. We may not be able to reply, but your suggestion will be recorded.</p>","icon":10535,"iconUrl":"https://support.help.minepi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[3],"key":""},{"id":"20","name":"Developers / Pi Apps Platform","descriptionHtml":"<p>If you are a developer, please check out our sandbox here: <a href=\"https://developers.minepi.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://developers.minepi.com/</a>. If you would like to share an idea for the Apps Platform, please only submit ideas that you are comfortable sharing. Obviously good ideas tend to be submitted by multiple people in different variations. So only submit ideas you are willing to release as public domain. Keep any idea you consider private to yourself, and do not submit them. By submitting this form below, you agree that your submission of the form does not impair Pi Network's right to have independent development, including right to develop, acquire, license, market, promote or distribute products, software or technologies that perform the same or similar functions as, or otherwise compete with, any other products, software or technologies that you may develop, produce, market, or distribute.</p>","callToAction":"Developers / Pi Apps Platform","introHtml":"","icon":10544,"iconUrl":"https://support.help.minepi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[3],"key":""},{"id":"12","name":"KYC","descriptionHtml":"<h3><a name=\"KYCslotassignmentswerepreviouslyinvitationbased.AsofMarch14%2C2023%2CanyoneshouldbeabletovisittheKYCappviaPiBrowserandstartyourKYCapplicationwithoutwaitingforaninvitation%2Cwiththeexceptionofthesetwoscenarios%3A\" target=\"_blank\"></a><b>KYC slot assignments were previously invitation-based. As of March 14, 2023, anyone should be able to visit the KYC app via Pi Browser and start your KYC application without waiting for an invitation, with the exception of these two scenarios:</b></h3>\n<p>1. Newly created accounts will not be able to immediately apply for KYC verification, until after 30 completed mining sessions. This helps the network prioritize KYC validation resources for Pioneers who have been contributing to the network for longer and who potentially have a higher mining balance.</p>\n<p>2. A small proportion of accounts, identified by the algorithms as a potential violator of the terms of service, will not be eligible to KYC just yet. If account owners think they were identified by mistake, they can submit for further investigation by filling in this form here: <a href=\"https://minepi.com/kyc-application-access\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://minepi.com/kyc-application-access</a>.</p>\n<p><b>For security reasons, please do NOT send us an email with your ID card. There is NO review of the KYC application outside the KYC App. Also please DO NOT self-report or use any method other than the form.</b><br> For general information about KYC, please read the <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/kb/view/26836993\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">KYC page of the Community Wiki here </a></ins></b>.</p>","callToAction":"KYC","introHtml":"","icon":10517,"iconUrl":"https://support.help.minepi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[3],"key":""},{"id":"17","name":"Mining and Balance Questions","descriptionHtml":"<h3><a name=\"Picannotbewithdrawnrightnow.PleasestaysignedintotheapptominePi.Ifyousignoutoftheappbeforetheendoftheminingsession%2CthePiminedduringthatsessionwillbelost.Ifyousignedintoyouraccountandfoundasmallbalance%2C...\" target=\"_blank\"></a><b>Pi cannot be withdrawn right now.</b> Please stay signed into the app to mine Pi. If you sign out of the app before the end of the mining session, the Pi mined during that session will be lost. If you signed into your account and found a small balance, it is likely that you accidentally created another account instead of signing into your original account. For instructions on how to mine Pi or for questions about balance issues, please read our <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/article/36503583\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Community Wiki page about Mining</a>.</ins></b> If you would like more information about the Mainnet Balance or Lockup, please read our <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/article/947617793?src=111381801\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Community Wiki page about Mainnet Preparation</a></ins></b> Please note that balances in the Mainnet Balances are approximations, and the accurate amount will be calculated at the moment of transfer.</h3>","callToAction":"Mining and Balance Questions","introHtml":"","icon":10523,"iconUrl":"https://support.help.minepi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[3],"key":""},{"id":"18","name":"Node","descriptionHtml":"<p>For questions about the node, please see our <b><ins><a href=\"https://github.com/pi-node/instructions/wiki\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Node Wiki page here</a>.</ins></b> Due to the individualized nature of operating a node, the support team is unable to provide individual troubleshooting. Even though we are unable to assist each request, you may report the issue here, which helps us prioritize certain issues that apply to your case. Please check the box that best describes your issue</p>","callToAction":"Node","introHtml":"","icon":10550,"iconUrl":"https://support.help.minepi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[3],"key":""},{"id":"25","name":"Partnership/Vendor Proposals","descriptionHtml":"<p>Please use this form if you wish to offer your service or collaborate with Pi Network. If you are a developer looking to develop an app on the Pi ecosystem, please submit your request on our <a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/create/20\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Developers/Pi Apps Platform form</a>.</p>","callToAction":"Partnership/Vendor Proposals","introHtml":"","icon":10499,"iconUrl":"https://support.help.minepi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[3],"key":""},{"id":"1","name":"Pi Help","descriptionHtml":"<h3><a name=\"Forinstructionsortroubleshootingtips%2CpleasereadourCommunityWikiherehttps%3A%2F%2Fpinetwork.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F1%2Farticle%2F33038.Todoasearchforananswertoyourquestion%2CtrytheSupportPortalherehttps%3A%2F%2Fpinetwork....\" target=\"_blank\"></a>For instructions or troubleshooting tips, please read our <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/article/33038\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Community Wiki here</a></ins></b>. To do a search for an answer to your question, try the <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Support Portal here</a>.</ins></b> Have you checked the other categories? To better direct your request, please browse the other categories in <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/group/-1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this page</a></ins></b>. If you still cannot find a category that fits your question, then please use this form.</h3>","callToAction":"Pi Help","introHtml":"","icon":10541,"iconUrl":"https://support.help.minepi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[3],"key":""},{"id":"15","name":"Referral Team / Invite Code","descriptionHtml":"<h3><a name=\"Beforefillingoutthisform%2CpleasereadourWikipageabouttheReferralTeam%26amp%3BInvitationCodeherehttps%3A%2F%2Fpinetwork.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F1%2Farticle%2F36503553.\" target=\"_blank\"></a>Before filling out this form, please read our <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/article/36503553\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Wiki page about the Referral Team &amp; Invitation Code here</a>.</ins></b></h3>","callToAction":"Referral Team / Invite Code","introHtml":"","icon":10516,"iconUrl":"https://support.help.minepi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[3],"key":""},{"id":"16","name":"Scam Report","descriptionHtml":"<h3><a name=\"Pleaseprovideasmuchdetailaspossibleaboutthescamorscammer.TheCoreTeammaynotreply%2Cbuttheinformationisrecorded.\" target=\"_blank\"></a>Please provide as much detail as possible about the scam or scammer. The Core Team may not reply, but the information is recorded.</h3>","callToAction":"Scam Report","introHtml":"","icon":10518,"iconUrl":"https://support.help.minepi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[3],"key":""},{"id":"11","name":"Security Circle","descriptionHtml":"<h3><a name=\"Beforefillingoutthisform%2CpleasereadourwikipageabouttheSecurityCircleherehttps%3A%2F%2Fpinetwork.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F1%2Farticle%2F24772609.\" target=\"_blank\"></a>Before filling out this form, please read our <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/article/24772609\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">wiki page about the Security Circle here</a></ins></b>.</h3>","callToAction":"Security Circle","introHtml":"","icon":10526,"iconUrl":"https://support.help.minepi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[3],"key":""},{"id":"9","name":"Trouble Signing In / Forgot Password","descriptionHtml":"<h3><a name=\"Forinstructionsortroubleshootingtips%2CpleasereadourWikipageaboutHowtoSignInhttps%3A%2F%2Fpinetwork.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F1%2Farticle%2F65598.\" target=\"_blank\"></a>For instructions or troubleshooting tips, please read our <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/article/65598\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Wiki page about How to Sign In </a></ins></b>.</h3>","callToAction":"Trouble Signing In / Forgot Password","introHtml":"","icon":10513,"iconUrl":"https://support.help.minepi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[3],"key":""},{"id":"13","name":"Verification of Account","descriptionHtml":"<h3><a name=\"Forinstructionsortroubleshootingtips%2CpleasereadourCommunityWikipageaboutAccountVerificationhttps%3A%2F%2Fpinetwork.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F1%2Farticle%2F27066383.Ifyouarereceivingoneofthebugerrormessages%2C...\" target=\"_blank\"></a>For instructions or troubleshooting tips, please read our <b><ins><a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/article/27066383\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Community Wiki page about Account Verification</a></ins></b>. If you are receiving one of the bug error messages, please fill out this form to be on the email list to be notified when a fix is available.</h3>","callToAction":"Verification of Account","introHtml":"","icon":10534,"iconUrl":"https://support.help.minepi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[3],"key":""},{"id":"23","name":"Wallet & Browser","descriptionHtml":"<h3><a name=\"ToaccessyourPiWallet%2Cpleasefollowtheinstructionshttps%3A%2F%2Fpinetwork.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F1%2Farticle%2F591855647%3Fsrc%3D1275595677.PleaseusethisFormbelowtoreportbugs....\" target=\"_blank\"></a>To access your <a href=\"https://pinetwork.atlassian.net/servicedesk/customer/portal/1/article/591855647?src=1275595677\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Pi Wallet, please follow the instructions</a>. Please use this Form below to report bugs. 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